This project was a collaboration with Product Marketing to design a product concept that would provide a detailed security assessment of a SMB business and serve as a sales tool for the MSSP (Managed Security Service Provider) partner.
The tool assesses security within a customer's network, then assigns a set of security scores for the customer site, devices, users, data elements, and categories of security services offered by AVG. The partner may deploy additional security services offered by AVG to elevate the overall score for the SMB. The concept also allows the MSSP to drill into security attributes to discover why a particular score may have dropped for any monitored item. This allows the technician to proactively solve security problems.
With the collective contribution of my team, we talked to MSSPs currently providing overall security solutions to their customers and developed a product concept. My role in this project was as the solution Architect. I developed the initial concept and drove the solution with Product Marketing. Other members of my team performed the visual design and contributed to the interaction design.
The challenge for this project was understanding the MSSP workflows around selling and implementing security for their customers. Then provide a design that provides the MSSP with an overall security perspective of their customers, an intuitive drill-down to detail, and a path to remediate security problems.